support.irislink.comIRIS Helpcenter | Get Help with Your IRIS Products

← Return to Irislink.com Deutsch English (United States) Español Français Italiano Start a conversation Sign in Start a conversation How can we help you? Search ⚠️ Activation server issue ⚠️ We would like to inform you that we are undergoing issues with our activation server. It means that it’s currently not possible to activate your IRIS software (Readiris & Cardiris). We are working to get it back up as fast as possible. Thanks for your patience.⚠️ Activation server - Fixed! ⚠️ We would like to inform you that the issue with the activation server has been resolved. The situation is now back to normal. It means that you can now activate your IRIS software (Readiris & Cardiris). If you already opened a ticket for an activation issue, one our agent will answer you as soon as possible. We would like to thank you for your patience.Knowledgebase IRIS Consult our knowledgebase to find quick answers to frequently asked questions, help with common issues and walk through. Click on the categories to view the list of related articles or use the search bar to find a specific keyword. News Important note Popular in News IRIScan Mouse - New update for Windows 10/11 New Support policy as from 1st January 2019 macOS - Product compatibility Readiris 17: Software Update (Windows) Missing country in the registration wizard Customer Service Order and Payment Returns and warranties Shipping and delivery Popular in Customer Service I bought a Download version from IRIS, how do I return it? I bought a Physical product from IRIS, how do I return or exchange it? I lost my download link How to reach IRIS by phone ? When do I receive my invoice OCR & PDF software Readiris Dyslexic 2.0 Readiris PDF 23 Readiris PDF 22 Readiris 17 Readiris 16 Popular in OCR & PDF software Where do I find my Readiris activation code? Readiris for HP : Download and activation How to configure your scanner in Readiris (Windows) Where do I find my Readiris activation code? How to activate Readiris 16 for Mac Camera Scanners IRIScan Desk Camera A4/A3 scanner IRIScan Desk 6 Camera A4/A3 scanner Popular in Camera Scanners IRIScan Desk PC - Camera is not detected IRIScan Desk - How to setup the scanner IRIScan Desk - How to scan a Book IRIScan Desk - How to scan to a PDF IRIScan Desk - How to optimize scanning results Handheld Scanners IRIScan Book 5 / 5 Wifi IRIScan Mouse Popular in Handheld Scanners IRIScan Book 5 - All the scanner buttons are blocked IRIScan Book 5 - Nothing happens when I click on a software to install it IRIScan Book 5 - How to create multi-page PDFs IRIScan Book 5 - How to connect to the Internet while using the InstantResult app and the scanner IRIScan Book 5 - How to use InstantResult (Windows) Sheetfed Scanners IRIScan Anywhere 6 Simplex / Duplex Portable Scanner IRIScan Anywhere 5 / Anywhere 5 Wifi Cordless portable scanner IRIScan Express 4/IRIScan Executive 4 USB portable scanner Popular in Sheetfed Scanners How to connect the scanner to a computer using the USB cable How to connect to the scanner via Wifi My PC doesn’t recognise the scanner as an imaging device IRIScan Express 4 & Executive 4 - How do I calibrate the scanner? Walkthrough IRIScan Anywhere 5 - PC Multi-pages Sheetfed Scanner IRIScan Pro 5 Multipage portable scanner Popular in Multi-pages Sheetfed Scanner IRIScan Pro 5 - Scan button on the scanner is not working IRIScan Pro 5 - How to use the Button Manager to scan to Cardiris PC IRIScan Pro 5 - How to scan business cards in duplex to Cardiris PC IRIScan Pro 5 - My scanner is not recognized by my computer IRIScan Pro 5 - How to activate Readiris 16 ? My activation code does not work Digital Pens IRISPen 7 Pen scanner Popular in Digital Pens IRISPen 7 - How do I download the IRISPen software? IRISPen 7 - I can’t find my activation code IRISPen 7 - Where do I find the drivers for IRISPen Air 7? IRISPen 7 - I don’t have an Internet connection. How can I activate the software? IRISPen 7 - How do I use the dongle? Contact us If one of the above article didn’t help you , if you are looking to contact us for business enquiries or if you want to return a product, do no hesitate to contact us! One of our agent will take care of your request as soon as possible. Technical Support Use this form if you need help with your IRIS Product or if you’re facing an issue not mentioned in the knowledgebase. Sales Get in touch if you’re hesitating on which scanner product would be suitable for you, or if you have any presales question. Customer Service Contact us about your order, invoice, delivery status Return a product If you need to return a defective product under warranty, cancel a downloaded order,...